We want you to be happy with your purchase. Because our products are perishable food items, we have the following policy:
Returns
For food safety reasons, we do not accept returns of candy or other edible products once they have been shipped or delivered.
Damaged or Incorrect Orders
If your order arrives damaged, product packaging has been opened before delivery to customer or you receive the wrong item, please contact us within 24 hours of delivery.
Please include:
- Your order number.
- Photos of the product and packaging.
- A brief description of the issue.
After reviewing your claim, we may offer one of the following:- A replacement product.
- A full or partial refund.
Shipping Delays
We are not responsible for delays caused by shipping carriers, weather, or other events outside our control. However, if your order arrives in unusable condition due to a shipping issue, contact us within 48 hours so we can review your case.
Cancellations
Orders may be canceled for a full refund before they have been processed or shipped. Once an order has shipped, it cannot be canceled.
Refund Processing
Approved refunds will be issued to the original payment method. Please allow 2-3 business daysfor the refund to appear, depending on your bank or payment provider.
Contact Us
If you have any questions about your order or this policy, please contact us with your order number and details of the issue. We will work to resolve your concern as quickly as possible.
